Introduction

This constitutes the service agreement between Flying Wrench Va and customers who book or receive services from Flying Wrench Va. By confirming a booking, the customer agrees to these terms.

Cancellations and Rescheduling

Customers may cancel without a late-cancellation penalty until 24 hours before the appointment. For cancellations after the deadline or no-shows, the deposit is forfeited. Cancellations made before that deadline are eligible for a full refund of the deposit. A late cancellation or no-show penalty will be applied in the following conditions: cancellation after the deadline, an incorrect or inaccessible service location, the equipment being unavailable, unsafe working conditions, or an unreachable customer when approval, access, or clarification is needed. Customers can reschedule until 24 hours before the appointment. If the technician needs to reschedule, the customer may accept the new time or receive a full refund. Service may need to be rescheduled, paused, or adjusted because of weather, unsafe working conditions, unavailable access, restricted parking, missing keys, unavailable equipment, or conditions outside Flying Wrench Va's control.

Payment and Fees

Payment is due when the job is completed. After completion, Flying Wrench Va will send an invoice for the final service price, including any approved changes, applicable taxes, fees, trip fees, diagnostic fees, parts, and labor. Any deposit paid at booking will be applied to the final invoice balance. A deposit of $35.00 is required to book and will be applied to the appointment balance. When an appointment includes a trip fee, that trip fee is included in the upfront booking deposit and applied to the appointment balance.

Pre-Existing Conditions

Flying Wrench Va is not responsible for pre-existing mechanical, electrical, cosmetic, or hidden conditions, unrelated failures, normal wear, or issues that are discovered during diagnosis or service. No warranty is guaranteed by the technician unless a written warranty is provided separately.

Please note

The technician may arrive any time during the selected arrival window. Arrival timing may be affected by route conditions, weather, prior appointments, access issues, or other field-service delays.

Photo & Video Notice

Flying Wrench may photograph or record portions of services performed for documentation, training, quality control, and marketing purposes. By scheduling service, you acknowledge that you, your equipment and property may appear in photos or videos. Personal information, addresses, and identifying details will not be intentionally disclosed without permission.

Disclaimer

Mechanical equipment is subject to wear and failure at any time. While every effort is made to properly diagnose and repair reported issues, Flying Wrench cannot guarantee against future failures of related or unrelated components. Repairs address the specific issue identified at the time of service and do not constitute a warranty against future breakdowns.